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Send Files


Can I send more than one file at a time?
Yes. There is no limit on the number of files you can send in a message.
Do recipients need an account to download files?
No. You can send files to anyone.
How do recipients receive my file?
They simply click the Download Link in your email to download the file from their web browser.
Do recipients need to install Java to download files?
No. Recipients just need a web browser to download files.
Can I re-send a file without uploading?
Yes. You can send an uploaded file to more recipients at any time.
Can I recall a file after it has been sent?
Yes. You can disable or delete the file to prevent subsequent downloads.
Can I rename my file after it has been sent?
Yes. The new filename will take effect for subsequent downloads after you make the changes.
Can I change file password or access control after my file has been sent?
Yes. You can set a different password or refine the access control list for your file at any time. The new settings will apply for subsequent downloads.

Receive Files


How do recipients send files back?
Using JustAttach, select the option to "Receive Files" to invite recipients to send files by to you. They click the Upload Link in your email to upload files to you from their web browser. When the files are ready, you will receive an email notification containing links to download the files.
Do recipients need to install Java to send files back?
No. If your receipients are using the latest browsers (IE 10+, Firefox 4.0+, Chrome 13.0+, Safari 6.0+), they can upload large files without Java.

However, if they want to enjoy full uploading capabilities (uploading whole folders), they are encouraged to install Java.

Usage


How many files can I upload to my account?
There is no limit on the number of files in your account. However, you cannot exceed the disk quota assigned to you. You can see the disk space available to you when you click "Upload Files" (under "Available").
What happens if I exceed my disk quota?
You will not be able to upload a file if remaining disk space is not sufficient.
What happens if I upload files with the same filename?
Files with the same filename can coexist in your account. When you upload a file, any existing file with the same filename will not be overwritten. The new file will appear as a separate file in your account (albeit with the same filename).
What email clients do JustAttach work with?
JustAttach has a plugin for Microsoft Outlook that allows you to send, track and manage files directly from the Outlook interface.

For other email clients, you send files in three easy ways:
  • Send files directly from the web interface.
  • Copy links in a single click, then paste the links into your email.
  • Download links as a HTML file, then attach the file to your email.
How does file secret work?
You set a secret for your file, and communicate the secret to recipients through phone or SMS. Recipients will be required to enter the correct shared secret before they can download the file.
How does email validation work?
Email validation identifies a recipient by his validated email address.

These are the steps involved:
  • On the download page, the recipient is required to enter his email address.
  • In the background, a message containing a random, 10-character code is sent to that email address.
  • Recipient is prompted on screen to enter the code.
  • Recipient retrieves the code from the message sent to his mailbox.
  • Download begins when the correct code is entered.
How does access control work?
Access control allows you to specify who is allowed to download your file.

These are the steps involved:
  • You specify a list of email addresses that are authorised to download your file.
  • On the download page, the recipient is required to enter his email address.
  • To continue, his email address must be in the list of authorised recipients.
  • In the background, a message containing a random, 10-character code is sent to that email address.
  • Recipient is prompted on screen to enter the code.
  • Recipient retrieves the code from the message sent to his mailbox.
  • Download begins when the correct code is entered.
How can I resume an interrupted download?
You can install a download manager to help you resume broken downloads.

Free download managers include:
How can I resume an interrupted upload?
You just need to click "Retry failed" on the upload applet to resume an interrupted transfer. You will also be asked if you want to resume any incomplete uploads the next time you login to JustAttach.

General


Does JustAttach replace email?
No. JustAttach works with email to send large files over the internet. JustAttach offloads large attachments from your email and replaces them with download links. Recipients of your email click the links in the message to download the files.
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Does JustAttach replace FTP?
If you are using FTP primariliy for ad-hoc file sharing, JustAttach is an ideal replacement.

FTP is too cumbersome for business users to use as a tool for file sharing with clients and business partners FTP requires special software client, and administrators have to create and manage user accounts and files. In addition, FTP lacks features such as data security, tracking, download alerts, tracking and flexible access control.

JustAttach makes it much easier and secure for regular users to send and receive files. Moreover, with features designed to make the system self-managing, IT overhead managing and supporting JustAttach are minimal.
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Does JustAttach replace third-party file hosting services?
Yes. Unlike file hosting services that are more suitable for consumers, JustAttach is focused on helping organisations and corporate users overcome challenges in transferring large files. JustAttach addresses pressing concerns in the areas of data security, tracking and audit controls, network integration and corporate branding.
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Can I use JustAttach as a file repository?
JustAttach is not designed to be a permanent repository of files. Files in your account are uploaded only for delivery, and will expire after a period of time. Expired files are deleted from your account automatically.
Who are your customers?
We have customers in the following industries:
  • Government and Public Service
  • Research and Development
  • Accounting and Audit
  • Information Technology
  • Education
  • Manufacturing

We can provide customer list on formal request.

System


Can user account creation be automated?
Yes. JustAttach can be intergrated with your enterprise authentication system, such as Active Directory, LDAP, IMAP, POP3, SMTP and RADIUS. Accounts can be created automatically when users authenticate successfully for the first time.
How does JustAttach handle expired accounts?
JustAttach automatically deletes expired user accounts and files on a daily basis. You can configure email reminders to be sent to users before their accounts expire.
How does JustAttach handle inactive accounts?
An account is deemed inactive if a specified number of days has elapsed since the last login or file transfer. JustAttach automatically cleans up inactive accounts on a daily basis. You can configure email reminders to be sent to users before their accounts become inactive.
Can I use SAN, NAS or file share with JustAttach?
Yes. JustAttach can store files over the network on remote storage.
Can I throttle download and upload speeds?
Yes. You can set a limit on transfer speeds. In fact, you can set a high speed for transfers within your coporate network (eg 1 MB/s), and a lower speed for transfers over the internet (eg 500 KB/s).
Can I limit the number of concurrent downloads?
Yes. You can limit the total number of downloads at any on time. You can also restrict the number of concurrent downloads per browser session to curb aggressive use of download managers.
Can I enforce access control for all downloads?
Yes. By default, users are free to choose the level of protection for their files: secret, email validation or access control.

Administrators can enforce access control for all files at system level. You can apply the policy on all downloads, or only on downloads from external IP addresses (outside the corporate network).